FAQs

 

1. How can I contact you?

You can reach us via email at freyabeautyoffisial@gmail.com. We aim to respond to all inquiries within 24-48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the item purchased.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. You have 30 days from the date of receipt to request a return for a refund, provided the item is in its original condition.

4. How do I initiate a return?

To start a return, please contact us at freyabeautyoffisial@gmail.com. We will guide you through the return process.

5. What items are non-returnable?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, sale items and gift cards are non-returnable.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, although it may take additional time for your bank to post the refund.

7. Can I exchange an item?

The fastest way to exchange an item is to return the original item and place a new order for the desired product. Please contact us for assistance with the return process.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination country.

9. What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately at freyabeautyoffisial@gmail.com so we can address the issue promptly.

10. Is there a cooling-off period for EU customers?

Yes, if your order is shipped to the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason, provided the item is in its original condition.